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Frequently Asked Questions

The difference between our online products and others is quality. All our products are bought in first hand before reaching to any of our wholesalers or manufacturers. All our products are fresh and in hand quality

Yes, we do give replacement if the product is not good but you don't need to hesitate; we only serve fresh products to our clients.

Yes, we have a mobile app called “The Fresh” for ordering all products. If you are comfortable buying the products from mobile then you can download our app from Android Play Store or Apple App Store and start to book your order.

We provide fish that is radically fresher than the fish that you currently get from the market and deliver that at potentially much lower prices than the local market. What this means is that we operate with razor-thin margins and for us to break even we need to add a delivery charge based on the location. As our volumes increase, we are hoping we can lower this cost.

Yes, all of our meats are 100% halal cut by human beings in the proper Halal methodology. The primary benefit with the Halal methodology is that the blood is completely drained out from the animal which makes the meat stay longer and is healthier.

The Fresh uses trusted payment gateway systems powered by Foloosi Technologies LTD and Abu Dhabi Commercial Bank. We support online payment methods like Credit Cards, Debit Cards and Net Banking.

Yes. We do not store credit card details in our system. All online payment related transactions are carried out using trusted payment gateway systems powered by Foloosi Technologies LTD and Abu Dhabi Commercial Bank.

After a successful transaction, your account will get debited immediately.

The Fresh uses trusted payment gateway systems powered by Foloosi Technologies LTD and Abu Dhabi Commercial Bank. We support online payment methods like Credit Cards, Debit Cards and Net Banking.

The Fresh uses trusted payment gateway systems powered by Foloosi Technologies LTD and Abu Dhabi Commercial Bank. We support online payment methods like Credit Cards, Debit Cards and Net Banking.

How The Fresh is different from others?

Difference between our online products and others are quality. All our products are bought in first hand before reaching to any of our wholesalers or manufacturers. All our products are fresh and in hand quality


Is there any replacement offered, if product is not good?

Yes, we do give replacement if the product is not good but you don't need to hesitate; we only serve fresh products to our clients.


Is there a mobile app to order?

Yes, we have a mobile app called “The Fresh” for ordering all products. If you are comfortable to buy the products from mobile then you can download our app from Android Play Store or Apple App Store and start to book your order.


Why do you charge a delivery charge?

We provide fish that is radically fresher than the fish that you currently get from the market and deliver that at potentially much lower prices than the local market. What this means is that we operate with razor thin margins and for us to break even we need to add a delivery charge based on the location. As our volumes increase, we are hoping we can lower this cost.

 

Are your meats Halal Cut?

Yes all of our meats are 100% halal cut by human beings in the proper Halal methodology. The primary benefit with the Halal methodology is that the blood is completely drained out from the animal which makes the meat stay longer and is healthier.

 

What are the payment options supported?

The Fresh uses trusted payment gateway systems powered by Foloosi Technologies LTD and Abu Dhabi Commercial Bank. We support online payment methods like Credit Cards, Debit Cards and Net Banking.


Is my credit card information safe on your site?

Yes. We do not store credit card details in our system. All online payment related transactions are carried out using trusted payment gateway systems powered by Foloosi Technologies LTD and Abu Dhabi Commercial Bank.



If I pay by net banking / Credit Card / Debit Card, how long will it take for my account to be debited?

After a successful transaction, your account will get debited immediately.


What if the transaction fails while I am paying online using any payment method?

Go back to the The Fresh site and you will be presented with a page to re-attempt the online payment or convert the order to Cash on Delivery (COD) option.


I cancelled my order which was made using online payment option (Credit Card/Debit Card/Net Banking). How will I get my money back and when?

The account that you used for payment will get credited with the refund amount within 7 to 9 working days.

 

My bank is not listed in online payment option, how can I pay?

You can use any Visa / MasterCard Credit Card to pay. In case you don’t have a credit card you could use Cash On Delivery option.


Will I be charged any additional fee for using online payment option?

No, we are not charging any additional charges on payment options.


Can I apply multiple coupons or offers on a single order?

No, you cannot club more than one coupon on a single order. Only one offer/coupon is applicable for an order. The free shipping offer on your first order is not applicable if you are availing any other coupon/offer meant for other offers.

 

Can I pay by cheque?

No, we do not accept cheque.

 

How do I report any issues that I may have face with my order?

We have a professional customer care team to assist you with any issues. If you prefer to speak to Customer Care team, please email us on info@thefresh.ae